Privacy Policy

This privacy policy explains how Top of Search LLC collects, uses, and protects your information when you visit topofsearch.com or contact us about working together. We keep this simple because we think you deserve to know exactly what happens with your data.

Who we are

Top of Search LLC is a marketing consultancy based in Wilmington, North Carolina. We operate topofsearch.com, our primary brand and contact site, and topofsearchmarketing.com, our content site and home of Cited, our weekly newsletter.

If you have questions about this policy, you can reach us at anna@topofsearch.com.

What we collect

We collect only what we need to run our website and respond to you. When you contact us, book a consultation, or fill out a form on this site, we collect:

• Your name;
• Your email address;
• Any optional information you choose to share, such as your business name, your website, your phone number, or details about what you are looking for.

When you visit topofsearch.com, our website may automatically collect:

• Basic analytics data such as pages visited, time on site, and general geographic region;
• Technical information such as browser type and device type.

We do not collect payment information directly. If you purchase services from us, payment is handled by a third-party processor.

How we use your information

We use the information we collect to:

• Respond to inquiries, form submissions, and booking requests;
• Prepare for and deliver the services you ask us about;
• Understand how our website is being used so we can improve it;
• Occasionally share information about our services if it is relevant to why you reached out.

We do not sell your information. We do not share your information with third parties for their own marketing purposes.

Forms and booking

When you send a message through the contact form on this site, your submission is collected through our website and emailed to us so we can respond.

When you book a consultation or begin a project with us, your scheduling details, intake, contracts, and payments are handled through HoneyBook, our client management platform. The information you provide during that process is stored in HoneyBook's system so we can manage your project. HoneyBook's own privacy policy governs how they handle client data at the platform level.

Cookies

Our website uses cookies to support basic functionality and analytics. You can manage cookies in your browser settings at any time, though some site features may not work as intended if you disable them.

Third-party tools

We use a small number of third-party tools to run our website and business. These may include:

• WordPress — website platform and hosting;
• Gravity Forms — contact form submissions on our website;
• HoneyBook — scheduling, client intake, contracts, and payments;
• Google Analytics — website traffic and behavior.

Each of these tools has its own privacy policy. We choose tools carefully and do not authorize them to use your data for purposes beyond what is necessary to provide their services to us.

Your rights

You have the right to:

• Request to know what personal information we hold about you;
• Request that we delete your information;
• Opt out of cookies using your browser settings.

To exercise any of these rights, contact us at anna@topofsearch.com and we will respond promptly.

Data retention

We retain the information you share with us for as long as needed to respond to your inquiry or deliver our services, and for a reasonable period afterward for our business records. You can request full deletion at any time by contacting us directly.

Children

Our website and services are intended for business owners and marketing professionals. We do not knowingly collect information from anyone under the age of 18.

Changes to this policy

If we make meaningful changes to this policy, we will update the effective date at the top of this page.

Questions?

Reach out at anna@topofsearch.com. We are happy to answer. You can also read our Terms of Use.